846 S Bonnington Way, Huntsville, UT 84317

FAQ

Frequently Asked Questions 

WHO IS THE COMMUNITY MANAGER?

Marc Kennedy

WHAT IS THE NAME OF THE MANAGEMENT COMPANY?

Core Community Management

HOW CAN I CONTACT CORE COMMUNITY MANAGEMENT?

See the contact page of the website

HOW DO I FILL OUT A WARRENTY REQUEST WITH HENRY WALKER HOMES?

Please click on the following link and follow the instructions. https://henrywalkerhomes.com/contact-us/warranty-request/

HOW DO I SET UP MY WEBSITE LOGIN?

Website Login Setup Instructions:

1. Go to www.edgewaterhomeowners.com

2. Click on Resident Login - The Email Address you have on file with Core Community Management is your user name your Password is COREHOA(The first time you login you will be prompted to change your password.)  if this doesnt work please contact our office. 

3. After you have set up your Website login you will be able to go to www.edgewaterhomeowners.com to access the community Documents, fill out owner requests and make reservations.

HOW DO I SET UP THE OWNER ACCESS?

Owner Access Portal Setup Instructions:

1. For this process the software will need to send you a homeowner verification email directly. Please email the Core Community Management office at office@corehoa.com and ask them to send you the verification email.  When you get the email simply click on the button in the email to complete your registration to set up your Owner Access Portal.  This will give you access to your unit’s financial account information.

2. Once you complete the registration process, you will receive a confirmation email. That link will allow you to confirm your registration and log into your account.

3. After you have set up your Account you will be able to go to the community website click on Homeowner Services, then Check Account Balance. From there you will be able to see your unit’s financial account.

We recommend that you use the same user ID and password for both the Website Login and the Owner Acess Portal.
WHAT HAPPENS IF THERE IS A LEAK COMING FROM THE EXTERIOR OF MY UNIT AND IT DAMAGES THE INSIDE OF MY UNIT?

If a leak comes from the exterior of your unit the HOA will fix the repair of the exterior.  The resulting damage of the leak will be the homeowners responsibly up to the deductible of the HOA’s insurance policy.  If the damage is over the deductible of the HOA’s insurance policy, the HOA would then cover the cost of the damage that is over the amount of the deductible (all personal property should be covered under your own insurance policy). 

WHAT DAY IS THE TRASH PICKED UP?

Monday and Thursday. 

WHO IS THE INSURANCE AGENT FOR THE HOA?

Our current agent is Andrew Springer: 435-865-6444 he is glad to help answer any of your questions about insurance. 

CAN I HAVE MY PAYMENT AUTOMATICALLY TAKEN OUT OF MY CHECKING ACCOUNT?

Yes. You can go to the Association website and set up your payments under the ‘Make A Payment’ section of the website. 

Online Payments Setup Instructions:

1. Click on the link for Mutual of Omaha Bank below.  (If you pay using your checking account, it is FREE. If you pay with a credit card there is an additional fee of $14.95.)

https://www.mutualpaypropertypay.com/   (Before you click on this please get the information you need below!) (This link can also be found on the website under HOMEOWNER SERVICES, MAKE A PAYMENT, ONLINE PAYMENT).  You will need to log in again to this site. 

We recommend that you use the same user ID and password for both sites.

2. You will need these 3 pieces of information through the set up process 

Management ID: 2147

Association ID: EW

Your HOA Acct#:  (if you dont know your HOA account number please contact the office for this information.)

3. To set up the FREE payment options you will need your routing number and checking account number. 

If you have any problems getting set up please let us know what we can do to help. 

CAN I MAKE A PAYMENT WITH A CREDIT CARD OR DEBIT CARD?

Yes, please go to the community website and click on the ‘Make A Payment’ section and follow the instructions.  You may pay by Visa, MasterCard and Discover, or by eCheck.  There is a fee if you pay with a credit/debit card.  If you use the eCheck feature, it is free.

WHAT DO MY HOA FEES COVER?

Garbage, landscaping, snow removal, building maintenance, common area power, management fees, master insurance policy, and capital reserves are some of the main things the HOA dues cover.

WHAT IS THE MANAGEMENTS ADDRESS?

Core Community Management   PO Box 802 Draper, UT  84020

IF I WANT TO PAY BY CHECK WERE CAN I SEND MY CHECK?

PO Box 802  Draper, UT  84020

WHAT IS A COMMUNITY ASSOCIATION?

It is a mandatory, non-stock, non-profit corporation. The purpose of this association is the preservation of economic values within your neighborhood through architectural controls and deed restrictions. In addition, it provides for the maintenance, improvement, preservation and administration of the common facilities. Each association is governed by a Board of Directors, elected by the owners, operating under the legal documents which is established the association.

WHAT ARE THE FUNCTIONS AND RESPONSIBILITIES OF THE ASSOCIATION?

The major responsibility of an association is to protect the investment and enhance the value of the property owned h the members. The association is empowered to oversee the duties and obligations of the community as to covenants, conditions, restrictions and easements concerning the property: to fix, levy, collect and enforce payment; any lawful means all charges and assessments and to take care of maintenance and repairs to the common facilities, if any are owned by the association.

WHAT ARE DEED RESTRICTIONS AND WHY HAVE THEM?

Deed restrictions are important rules governing your responsibilities as a member of the association. They are also set up to protect your rights as a homeowner. They are established to make sharing of property and living in harmony convenient and easy for all involved. The Architectural Controls provided for in the deed restrictions are set up, not to stifle your creativity, but rather to ensure that the integrity of the original community design is preserved.

MAY I MAKE IMPROVEMENTS TO MY PROPERTY?

Yes, you may do whatever you desire to the interior of your home. Alterations, additions, or changes to the exterior of your home must be approved by the Board of Directors and Architectural Control Committee prior to beginning the work. This approval safeguards not only the beauty of your home also with the consistency of the surroundings.

WHAT CAN THE HOA DO TO CORRECT A VIOLATION OF A DEED RESTRICTION?

Enforcement remedies are granted to the association by governing legal documents and each Board of Directors adopts an enforcement policy containing specific courses of action. Generally, Core Community Management cites violations during a drive through inspection of the community. Letters are sent out informing residents of violations and asking their cooperation in correcting the problems. If a violation is not corrected within the time frame specified. The association may hire someone to correct the violation and charge the property owner with the costs incurred (if governing documents allow this) or the association ma) hire an attorney and file Suit against the property owner. The Board of Directors has the responsibility) and the duty to enforce the deed restrictions. 

HOW MUCH IS THE ASSESSMENT AND WHAT IS IT SPENT FOR?

The assessment of your community is set on a monthly basis. A budget is developed by your Board of Directors has on operating history and an evaluation of the needs of the community. Assessments may be spent on various services.

CAN THE ASSESSMENT BE INCREASED?

Yes. The Board of Directors controls by the Declaration as well as the increases. The assessments are projected to provide sufficient funds for the day-to-day operation of the community, as well as reserves for making future capital improvements without the need for special assessments.

WHAT HAPPENS IF SOMEONE DOES NOT PAY THE ASSESSMENT?

The assessment is secured by a lien on each lot unit and may be foreclosed by the association if not paid. If the association must spend its time and money to collect your assessment, it will harm the association and eventually you.

WHAT IS OUR ASSOCIATION DELINQUENT ACCOUNT COLLECTION POLICY?

It is important to pay your assessment on time to insure the continuation of services provided to the members of the association. Collection remedies are granted to the association by the governing legal documents and each Board of Directors adopts a collection policy containing a specific time frame for action.

WHERE CAN I FIND IMPORTANT COMMUNITY DOCUMENTS/PAPERWORK?

All available documents are in our Documents page. You may download any of the pdf's at your convenience.

DOES MY MORTGAGE COMPANY PAY MY ASSESSMENTS?

Most mortgage companies no longer escrow for annual assessments. Do not assume they do. Before sending your statement to them, call and verify that they do escrow for our assessments. It is your responsibility to make sure the assessment is paid on time.

WHAT CAN I DO TO HELP MY ASSOCIATION?

Become actively involved. Serve on the board, join a committee, and lend your talents where they can be most useful.

CAN I CHANGE THE OUTSIDE OF MY UNIT?

All modifications to the exterior of your property, including painting and window covering, must be submitted to the Architectural Committee for approval prior to beginning the project. Forms for submitting requests for approval can be found in the forms area on the community website

ARE THERE INSPECTIONS OF THE COMMUNITY DONE?

Neighborhood inspections occur periodically to identify maintenance problems. If any large property maintenance issues need to be addressed, homeowners will be notified by email or a notice on the website.

WHAT HAPPENS IF I BREAK A RULE?

One warning will be issued each calendar year. Homeowners are subject to fines if not corrected before follow up inspections. You may report other homeowners if they are violating and rules by filling a report a violation form in the requests section.

WHEN IS MY HOA PAYMENT DUE?

Assessments are due the 1st of every month and considered late by the 15th. This is your responsibility to get it paid on time regardless of receiving any invoice/statement. If you are unsure of what your payment should be please contact the management company. Please see the make a payment section of the website for payment options and to set up auto debit service.

HOW DO I FILE A SERVICE REQUEST?

Homeowners are asked to address any such correspondence with the management company via the website by going to the requests tab on the website.

HOW DO I REPORT A VIOLATION I MAY SEE?

Please submit your inquiry to the the management company on the request page of our website:

IS THERE A SPEED LIMIT?

The speed limit throughout the neighborhood is 5 mph. Each homeowner, guests and service personnel are encouraged to pay attention to the speed limit. With people walking and children playing, 5 mph is definitely plenty.

HOW DO I GET A LOGIN TO MY ACCOUNT?

You will need to contact Core Community Management to get access to the website. We can’t give you a login request until we get the closing payoff from the title company and the account is put into your name. This could take a couple of weeks to get done. Please be patient.

Automatic Payments: please see the Make a Payment section of the website.

HOW CAN I UPDATE MY CONTACT INFORMATION?

When you receive your login for the website you can fill out a homeowner update request form. It is located under the request tab on the website.

HOW CAN I CHECK MY ACCOUNT BALANCE?

To check your account balance go to the check your balance section of the website

HOW DO I GET MY POST OFFICE KEY?

You need to call the Post Office for information. Most Post offices tell you that you will need to replace the lock yourself. If this is the case then you can do it yourself or hire a handy-man to help you. You are welcome to call the handy-man that are listed in the Vendors list.